Track Your Order

Concise and standardised guidance helps customers grasp logistics progress and reasonable expectation.

A notification email embedded with tracking number and inquiry link will be dispatched once your order departs warehouse. You may also track parcels through official website procedures:

1. Navigate to the Order Tracking page on INTOREALM official site

2. Input your order reference and registered email address

3. Access real-time logistics status and estimated arrival timeline

What to Expect

• Tracking Updates: Logistics data usually refreshes within 24–48 hours after shipment confirmation.

• Delayed Shipments: Contact customer support once delivery exceeds scheduled duration; our team will coordinate with logistics carriers to resolve abnormal issues.

• Lost Packages: Full refund or merchandise replacement will be arranged after formal loss confirmation by shipping providers, with claim settlement generally taking 7–14 working days.