Product Recalls & Safety

Uphold eco-friendly and responsible brand stance, expressed with sincere and gentle wording.

Product safety and ecological responsibility lie at the core of INTOREALM production philosophy. Strict quality inspection runs through all manufacturing procedures. Voluntary product recall will be launched transparently and promptly once goods fail internal safety standards.

When a Recall May Occur

Recall measures will be activated under the following circumstances:

• Harmful or non-compliant ingredients detected inside finished products

• Production defects posing potential safety hazards to users

• Merchandise failing regional official regulatory criteria

How You Will Be Notified

A recall notification email will be sent to affected purchasers via reserved contact information. Detailed recall announcement including problematic batch information, risk explanation and handling guidance will also be posted on official website.

What You Need to Do

Upon receiving recall notice:

1. Stop Use Immediately: Discontinue application of affected merchandise right away

2. Contact Us: Submit order number and product details to customer support team

3. Return the Product: Prepaid return shipping label will be provided for safe goods send-back. Customers can choose full refund, free replacement or store credit compensation

4. Environmental Disposal: Recalled goods will be processed with professional eco-friendly recycling treatment to minimise environmental burden

Our Commitment

We persistently optimise quality control standards and production management. Feel free to contact support staff anytime if you hold doubts over product safety conditions.